How Annexus International Relocation Service, Traditional Destination Service Provider from Phillipines, Embrace the Modern Mobility Landscape

How Annexus International Relocation Service, Traditional Destination Service Provider from the Philippines, Embrace the Modern Mobility Landscape

The global mobility environment is changing rapidly with some of the support services provided to expatriate employees being reimagined and challenged. The way people and organizations work and move around the world has changed beyond recognition in the last decade. People are moving in more fluid and informal ways, creating complex mobility challenges for their employers, relocation management companies and service providers on the ground.

For Corporate Global Mobility, the landscape of expatriate employees being sent has changed tremendously over the last five (5) years. The presence of what we call “invisible minorities” means that companies might not be aware of potential diversity issues linked to the assignment. “Invisible minorities” can find themselves discriminated against their nationality, social status, religion and cultural diversity. This issue could easily be overlooked by the assignees and companies unless it is flagged by the Destination Service Provider (DSP) to the Relocation Management Companies (RMC). Another factor is the rise of millennials and understanding the dilemma of “mobile millennials”. The millennials represent the growing part of the expatriate being sent abroad. Most companies sending the new generation of assignees allow them to relocate employees at a lower cost compared to the very expensive and demanding traditional expats with family. With these millennials being mobile, tech-savvy and flexible, the reality or relocation on the ground is more complex and the disconnection between HR practices and the millennials’ expectations can be significant at several levels. Changing policy types, like a lump sum, also means the type of support now being offered to relocating employees has changed significantly.

Another factor is the rise of millennials and understanding the dilemma of “mobile millennials”. The millennials represent the growing part of the expatriate being sent abroad. Most companies sending the new generation of assignees allow them to relocate employees at a lower cost compared to the very expensive and demanding traditional expats with family. With these millennials being mobile, tech-savvy and flexible, the reality or relocation on the ground is more complex and the disconnection between HR practices and the millennials’ expectations can be significant at several levels.

What are we doing – Traditional Destination Service Providers – to keep up?

As the number of globally-mobile assignees continues to increase, the type of support services assignees receives during their stay in the host country have altered dramatically. Gone are the bundled programs for long-term assignees. Relocation destination services providers today have to deliver an effective and quality service home search and orientation services with far less face-to-face time with the assignee – one (1) day and a half (1/2) day support programs are increasingly common – as well as accommodating shorter lead-times. Programs are shifting from the five (5) day programs to a one (1) day accompanied home-finding or one (1) day unaccompanied which never existed two decades ago. So how does this affect a traditional destination services provider like us and how can our services be re-invented to remain relevant?

In view of the global mobility change, there is a clear need for us destination service providers to offer more flexible services, tailored around the assignee, and reflecting changing assignee demographics. While some assignees still receive traditional home search services, the growth area is the shorter-term assignment population. With discounted service fees and increasing operational costs, Destination Service Providers have to seriously review the current DSP model or restructure their programs without compromising the quality of service on the ground.

With discounted service fees and increasing operational costs, Destination Service Providers have to seriously review the current DSP model or restructure their programs without compromising the quality of service on the ground.

To remain relevant, we have implemented our own technology platform, which combines our expertise and local knowledge and is designed to enhance the assignee’s experience.


Annexus International Relocation Service Inc. has been in the corporate relocation business for more than thirty (30) years, incorporated in November 1987, we pioneered the global relocation industry in the Philippines.

Please visit us at https://annexusinternational.com/